Here's a list of the most common questions we get from customers. If you can't find the answer you're looking for or need to ask us any further questions please fill in the form below and we'll get back to you as soon as possible. Normally within 24 hours.
General Questions
You can contact us in a variety of different ways:
Email: cs@alfiereid.com
Phone: 0131 516 1230
Visit our contact page and fill in the contact form at the bottom of the page.
Use our Live Chat function found at the bottom right of your screen when you're on alfiereid.com
Alternatively you can write to us at:
Alfie Reid
64a Cumberland Street
Edinburgh. EH3 6RE
Scotland. UK
The main office is based in Cumberland Street in Edinburgh, Scotland whilst the factory is based in Carlisle close to the English and Scottish Border.
Our Full address is:
Alfie Reid
64a Cumberland Street
Edinburgh. EH3 6RE
Scotland. United Kingdom
Our Backpacks
All our products are made in the UK using the finest British materials.
Our backpacks are actually made in a Carlisle factory near the beautiful Scottish Borders and Northumberland.
We believe in using only the finest natural materials to make our backpacks. The principal materials used to make our backpacks are cotton canvas and bridle leather.
The bonded cotton canvas fabric used in our backpacks is a strong, waterproof material which is created by bonding two layers of cotton drill with a central core of natural rubber. We spare no expense in the creation of this fabric which, as a result, has a luxurious and soft feel unlike synthetic materials. We also use a British dyed and proofed 24oz canvas, which is not bonded, and has been treated to resist water.
The leather components on our backpacks are made from English Bridle leather, created specially for us. We use full grain vegetable tanned leather which is designed to be non marking. Our leather has a completely natural finish which has not been plated or corrected. We use brass for our hardware and our webbing is British woven military grade 100% cotton parachute webbing.
Absolutely! All our products come with a 10 year warranty against manufacturing defects. If you feel that something's not quite right, just email us at cs@alfiereid.com.
To clean your backpack just use a damp washcloth, cold water and a little soap. Wipe the backpack in circular motions, working out any stains out as you go. Then rinse the washcloth free of any soap and wipe the soap out of the canvas. Leave the backpack to air dry.
Good quality leather cleaner can be used to clean the leather features and a gentle brass cleaner can be used on the metal hardware.
Our cotton canvas drill fabric comprises two layers of cotton bonded with a natural rubber core. Although it is therefore waterproof, we suggest wrapping contents in an additional waterproof barrier to protect against seepage if the bag is to be exposed to heavy rainfall for many hours. The same advice applies to our tweed and woollen bags. Our 18oz and 24oz canvas is proofed for water resistance. Full leather bags are naturally water repellent but should be left to dry naturally and polished with a good quality leather cream or wax after heavy exposure to rainfall.
Delivery / Shipping & Returns
We offer FREE trackable worldwide delivery using DPD or DHL. For estimated delivery / shipping times please sell below.
UK - Delivery should take 2 -3 days
USA & Canada - Delivery should take 5-7 days
Europe - Delivery should take 4-5 days
Rest of the World - Delivery should take 5-7 days
We use DPD to deliver our backpacks. They offer a reliable, trackable delivery service and we've had very few issues with them over the years. You'll also receive text updates when appropriate.
We offer FREE trackable worldwide delivery using DPD or DHL. For estimated delivery / shipping times please sell below.
UK - Delivery should take 2 -3 days
USA & Canada - Delivery should take 5-7 days
Europe - Delivery should take 4-5 days
Rest of the World - Delivery should take 5-7 days
We offer FREE trackable worldwide delivery using DPD or DHL. For estimated delivery / shipping times please sell below.
UK - Delivery should take 2 -3 days
USA & Canada - Delivery should take 5-7 days
Europe - Delivery should take 4-5 days
Rest of the World - Delivery should take 5-7 days
We want you to be completely happy with your Backpack from Alfie Reid but if you need to return it to us for any reason, you can return your backpack for a full refund, or an exchange, whichever you prefer. UK returns are free.
Just email us at cs@alfiereid.com with your order number and the reason for your return and we will contact you with full instructions.
Payment Options
We offer all the usual payment options including:
Visa, Mastercard, Paypal, Apple Pay, Google Pay and Klarna Pay Later should you wish to split your payments over a few weeks interest free.
How does Pay later work? With Pay later, you can pay for your order 14 or 30 days after shipping, depending on the store. If your Pay later request is accepted, we will send you an email with payment instructions once your order is shipped.